If, for any reason, you decide to cancel your confirmed order, your credit card will be credited with the appropriate amount as per the cancellation policy applicable.
We respect that your time is valuable and we appreciate that you understand ours is too.
We have a 24 hour cancellation policy. Any cancellations that occur within 24 hours are free and the total amount will be returned before the scheduled time at no additional cost to the client.
The first time a cancellation is made within the 24hr period prior to the time of the order booked, the client will be given the opportunity to re-order (with no financial penalty applied).
If you cancel your order AFTER 24 hours, you will be assessed a 25 % cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
If your cancellation is at least after 24 hours after order placement, you will receive a 25% deduction from the actual amount. We will do our best to accommodate your needs.
We will process your cancellation request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.
For any queries contact us at firstname.lastname@example.org